By accessing and using this platform, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.
These terms apply to all users, including visitors, sellers, and buyers. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the platform after any changes indicates your acceptance of the new terms.
To access certain features of our platform, you may be required to create an account.
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Providing accurate and complete information
We reserve the right to suspend or terminate accounts that violate these terms.
As a buyer on our platform, you agree to:
- Provide accurate shipping and payment information
- Complete transactions in good faith
- Not engage in fraudulent activities
- Respect seller policies and terms
- Leave honest and constructive feedback
Buyers are expected to communicate clearly with sellers and resolve disputes amicably.
Sellers on our platform agree to:
- Provide accurate product descriptions and images
- Set fair and transparent pricing
- Fulfill orders in a timely manner
- Respond to buyer inquiries promptly
- Handle returns and refunds according to policy
- Maintain quality standards
Sellers are responsible for complying with all applicable laws and regulations.
All payments processed through our platform are subject to the following terms:
- Payment methods accepted: Credit/Debit Cards, Mobile Banking, Bank Transfer
- All prices are in the currency displayed
- Taxes and fees are clearly stated at checkout
- We use secure payment gateways for all transactions
Sellers agree to pay applicable service fees for using our platform. Fee structures are subject to change with prior notice.
Our return and refund policy includes:
- Buyers may request returns within the specified timeframe
- Items must be in original condition for returns
- Shipping costs may be non-refundable
- Refunds are processed through the original payment method
- Disputes are resolved through our mediation process
Sellers must clearly state their return policy on product listings.
The following items are strictly prohibited on our platform:
- Illegal or regulated substances
- Counterfeit or stolen goods
- Weapons and hazardous materials
- Adult or explicit content
- Items violating intellectual property rights
- Live animals (except with special authorization)
Violation of this policy may result in account suspension or legal action.
All content on this platform is protected by copyright and intellectual property laws.
Users agree not to:
- Copy or reproduce our content without permission
- Use our trademarks or branding without authorization
- Upload content that infringes on others' rights
You retain ownership of content you upload but grant us a license to display it on our platform.
Users must not engage in the following activities:
- Harassment or abuse of other users
- Spamming or unsolicited marketing
- Manipulating reviews or ratings
- Attempting to hack or disrupt the platform
- Impersonating other users
- Sharing unauthorized access credentials
We reserve the right to take appropriate action against violators.
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we handle your data.
Key privacy points:
- We protect your personal information
- Data is used to improve your experience
- You have control over your privacy settings
- Third-party integrations are carefully vetted
By using our platform, you consent to our data collection and processing practices.
Our platform is provided "as is" without any warranties of any kind.
We do not guarantee:
- Uninterrupted or error-free service
- Accuracy of information or content
- Fitness for a particular purpose
- That products meet your expectations
You use the platform at your own risk.
To the maximum extent permitted by law, we shall not be liable for:
- Direct, indirect, incidental, or consequential damages
- Loss of profits or business opportunities
- Loss of data or goodwill
- Damages arising from use of the platform
Our total liability shall not exceed the amount paid by you to use the platform.
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Your violation of these terms
- Your use of the platform
- Your infringement of others' rights
- Your content or activities
We reserve the right to assume the exclusive defense of any matter subject to indemnification.
These terms shall be governed by and construed in accordance with the laws of Bangladesh.
Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.
We make no representations that our platform is appropriate or available for use in other locations.
We may terminate or suspend your account and access to the platform immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these terms.
Upon termination:
- Your right to use the platform will cease
- Your account will be deactivated
- Content you have posted may be removed
You may terminate your account at any time through your account settings.
We reserve the right to modify these terms at any time.
Changes become effective when:
- Posted on this page
- After the "Last Updated" date
- Upon notification to users (for significant changes)
Your continued use of the platform after any changes constitutes your acceptance of the new terms. We encourage you to review these terms periodically.
If you have any questions about these terms, please contact us:
📧 Email: support@bikroy.com
📞 Phone: +880 1850-076000
📍 Address: Dhaka, Bangladesh
⏰ Hours: Mon-Fri, 9AM - 6PM (BST)
We aim to respond to all inquiries within 48 hours.
